FAQs

Yes. HABIT-TH sells authentic sneakers, apparel, accessories and shoe-care products from our available brands.

After checkout is completed, you should receive an order confirmation using the email address provided at checkout. Please check your spam or junk folder if it does not appear in your inbox.

If you still cannot find it, contact us with the name and email address used for the order.

Contact us through LINE OA as soon as possible. We will try to assist, but changes and cancellations cannot be guaranteed after an order has entered processing or been dispatched.

Confirmed preorder purchases cannot be cancelled after HABIT-TH has placed or confirmed the order with our supplier.

Available sizes and products are shown on the product page. If a size is unavailable, contact us through LINE OA and our team can advise whether another suitable product is available.

We do not guarantee that an out-of-stock product will be restocked.

Please check the size guide provided on the relevant product page before ordering. Sizing can differ between brands and models.

If you need help, contact us through LINE OA with the product name and the size you normally wear.

The available payment methods will be displayed securely during checkout. Available methods may vary depending on the order and Shopify checkout availability.

Prices on the HABIT-TH Thailand storefront are displayed in Thai baht.

Standard delivery within Thailand costs ฿80 per order.

Orders totalling ฿3,000 or more after discounts qualify for free standard delivery.

Orders are normally delivered within three to five business days after dispatch.

Delivery times may vary depending on the destination, courier operations, public holidays, weather and circumstances outside HABIT-TH’s control.

Available tracking information will be provided after the order has been handed to the courier.

Urgent delivery may be available for selected Bangkok addresses.

Contact us through LINE OA before completing an urgent order. Availability and the delivery fee will be confirmed using the courier’s quotation at that time.

Urgent delivery is not confirmed until HABIT-TH has accepted the request and you have agreed to the quoted charge.

Yes. Self-collection is available every day between 11:00 AM and 8:00 PM by prior arrangement only.

You must contact HABIT-TH through LINE OA and receive confirmation before visiting.

38/2 The Pride, Sukhumvit 77
Suan Luang, Suan Luang
Bangkok 10250, Thailand

38/2 The Pride สุขุมวิท 77
แขวงสวนหลวง เขตสวนหลวง
กรุงเทพมหานคร 10250

Contact us immediately if you notice an incorrect address.

We will try to help, but delivery details cannot be guaranteed to change after the order has entered processing or been dispatched.

Contact us with your order number and relevant photographs. HABIT-TH will assist with checking the shipment and contacting the courier where necessary.

HABIT-TH currently delivers within Thailand. International delivery is not currently offered through the website.

Eligible exchange requests must be made within seven days after receiving the order.

Size exchanges, confirmed defective-item exchanges and exchanges for an incorrect product sent by HABIT-TH may be accepted under our Exchange Policy.

For a size exchange, the product must be unworn, unused and in brand-new, resalable condition. It must include its original packaging, accessories and product tags, with the HABIT authentication tag intact and attached.

Products showing wear, dirt, odour, damage, alteration or missing packaging or tags will not qualify for a size exchange.

For a customer-requested size exchange, the customer pays both the return delivery cost and the cost of delivering the replacement product.

You may select another available product.

If the replacement costs more, you will need to pay the difference. If it costs less, the remaining value will be provided as HABIT-TH store credit.

Cash refunds are not provided for customer-requested size exchanges.

Contact us within seven days of receiving the order and provide your order number and clear photographs.

If HABIT-TH confirms that the wrong product was sent or the product was defective when received, HABIT-TH will cover the reasonable return and replacement delivery costs.

If a suitable replacement is unavailable, you may choose a full refund to the original payment method or HABIT-TH store credit.

Sale and promotional products are not eligible for change-of-mind or size exchanges.

This does not remove your rights if HABIT-TH sends an incorrect product, supplies a confirmed defective product or where a remedy is required by applicable law.

Opened or used cleaning and shoe-care products are final sale and cannot be exchanged for change of mind.

Contact us if HABIT-TH sends an incorrect or confirmed defective product.

A preorder allows you to order a product before it is ready for regular delivery or available stock.

The expected availability or delivery timing will be stated on the product page or confirmed by our team where available.

A preorder cannot be cancelled after HABIT-TH has placed or confirmed the purchase with our supplier.

Preorders are not eligible for change-of-mind cancellations, refunds or size exchanges after the supplier order has been confirmed.

This does not remove your rights if HABIT-TH sends an incorrect product, supplies a confirmed defective product or where a remedy is required by applicable law.

LINE OA: @358coaot

Email: cloverlabhelp@gmail.com

Support hours: Every day, 11:00 AM–8:00 PM

For faster assistance with an existing order, include your order number, the name used for the order and a short explanation of your request.