Return and Exchange

CUSTOMER CARE

EXCHANGES

A simple seven-day exchange process for eligible size changes and product issues.

7 DAYSRequest after receiving your order
UNWORNBrand-new condition required
TAG INTACTHABIT authentication tag attached
EXCHANGERefunds apply only where stated
STEP 01Contact usMessage LINE OA @358coaot within seven days of receiving the item.
STEP 02Confirm eligibilitySend your order number, reason for exchange and clear photographs where relevant.
STEP 03Send & exchangeWait for our return instructions and confirmation of replacement availability.

Exchange policy

HABIT-TH accepts eligible exchange requests made within seven days after the customer receives the order.

HABIT-TH generally provides exchanges rather than refunds, except when a refund is required by applicable law or where this policy specifically provides one.

An exchange may be requested for:

  • A different size
  • A product received with a defect
  • An incorrect product sent by HABIT-TH

Customers must contact us before returning any product. Please provide your order number, the reason for the exchange and clear photographs where the product is defective, damaged or incorrect.

START AN EXCHANGE

Product condition

For a size exchange, the product must be:

  • Unworn and unused
  • In brand-new and resalable condition
  • Returned with its original packaging and accessories
  • Returned with all original product tags attached
  • Returned with the HABIT authentication tag intact and attached

Products showing wear, dirt, odour, damage, alteration or missing packaging or tags will not qualify for a size exchange.

Customers may carefully try footwear on a clean indoor surface to check the fit.

Size exchanges

For a customer-requested size exchange, the customer is responsible for the cost of returning the original product to HABIT-TH and the cost of delivering the replacement product.

The requested replacement remains subject to stock availability and is not reserved until HABIT-TH confirms the exchange.

If the required size is unavailable, the customer may select another available product:

  • If the replacement costs more, the customer pays the difference.
  • If the replacement costs less, the remaining value will be issued as HABIT-TH store credit.
  • Cash refunds are not provided for customer-requested size exchanges.

Original delivery charges are not refundable for a customer-requested exchange.

Incorrect or defective products

If HABIT-TH sends an incorrect product or confirms that a product was defective when received, HABIT-TH will cover the reasonable return and replacement delivery costs.

Where possible, HABIT-TH will replace the product with the correct product or another unit of the same product.

If a suitable replacement is unavailable, the customer may choose:

  • A full refund to the original payment method; or
  • HABIT-TH store credit

This section also applies to promotional, preorder and shoe-care products when HABIT-TH supplied an incorrect or defective product.

Final-sale products

The following products are not eligible for change-of-mind or size exchanges:

  • Sale and promotional products
  • Preorder products after HABIT-TH has confirmed or placed the supplier order
  • Opened or used cleaning and shoe-care products
These exclusions do not remove the customer’s rights when HABIT-TH sends an incorrect product, supplies a confirmed defective product or where a remedy is required by applicable law.

Returning a product

Do not send a product back without contacting HABIT-TH and receiving return instructions.

Customers remain responsible for securely packing an exchange product and using a trackable delivery service. HABIT-TH is not responsible for a return parcel until it has been received at our location.

Approved returns should be sent only to the address provided by our customer-care team.