Privacy policy

About this policy

HABIT-TH operates this online store and is responsible for handling the personal information described in this Privacy Policy. In this policy, “HABIT-TH”, “we”, “us” and “our” refer to the HABIT-TH online store.

This policy explains what personal information we collect, why we use it, when we share it, how we protect it and the choices and rights available to customers.

Information we collect

Depending on how you use our store, we may collect:

  • Identity and contact information, such as your name, delivery address, email address, telephone number and LINE contact details when you choose to provide them
  • Order and transaction information, such as products ordered, amounts paid, delivery details, order status, exchanges and customer-service records
  • Payment-related information processed by our payment providers. HABIT-TH does not receive or store complete payment-card details when payment is handled by a payment provider
  • Account information, if you create or use a customer account
  • Communications and content you send to us, including enquiries, reviews, photographs and exchange requests
  • Technical and usage information, such as IP address, browser, device, cookie identifiers, pages viewed and interactions with the store
  • Marketing preferences, including whether you have agreed to receive promotional communications

How we use personal information

We may use personal information to:

  • Process, fulfil and deliver orders
  • Confirm payments and prevent fraud or misuse
  • Provide customer support and manage exchanges, returns and delivery issues
  • Communicate order, account and service information
  • Operate, secure, troubleshoot and improve our store
  • Understand store performance and customer preferences
  • Send marketing communications where permitted and manage marketing preferences
  • Meet legal, accounting, tax, regulatory and dispute-resolution obligations

We process personal information where it is necessary to perform a transaction or provide a requested service, comply with legal obligations, pursue legitimate business interests that do not override individual rights, or where consent has been provided.

How we share personal information

We may share personal information only as reasonably necessary with:

  • Shopify, which hosts and supports our online store
  • Payment processors and financial-service providers
  • Delivery, logistics and self-collection service providers
  • Technology, security, analytics, customer-support and marketing service providers
  • Professional advisers such as accountants, auditors and legal advisers
  • Government authorities, regulators, courts or law-enforcement bodies where required by law
  • A successor or relevant party in connection with a business reorganisation, subject to appropriate protection

We do not sell personal information for money.

Some service providers may process information outside Thailand. Where this occurs, we take reasonable steps to use service providers and arrangements that provide appropriate protection in accordance with applicable law.

Cookies and similar technologies

Our store and its service providers may use cookies and similar technologies to operate essential store functions, remember preferences, understand performance, provide relevant content and support advertising where enabled.

You can manage cookies through your browser and any cookie controls shown on the store. Blocking some cookies may affect store functionality.

Marketing communications

You may unsubscribe from marketing emails using the unsubscribe link in an email or contact us. Service messages about an order or account may still be sent when necessary.

Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, fraud prevention, accounting, legal and dispute-resolution requirements.

We use reasonable organisational and technical measures to protect personal information. No online system or method of transmission is completely secure, and we cannot guarantee absolute security.

Your rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of, restriction of, objection to or portability of your personal information, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with the relevant data-protection authority.

We may need to verify your identity before completing a request. Some requests may be limited where information must be retained or processed for legal, security or transaction purposes.

Children

Our store is not directed to children, and we do not knowingly collect personal information from children without appropriate authorisation. Please contact us if you believe a child has provided personal information improperly.

Changes to this policy

We may update this policy to reflect changes to our store, services or legal obligations. The latest version will be posted on this page with its updated date.

Contact

For privacy questions or requests, contact:

HABIT-TH
Email: cloverlabhelp@gmail.com
LINE OA: @358coaot
Support hours: Every day, 11:00 AM–8:00 PM

38/2 The Pride, Sukhumvit 77
Suan Luang, Suan Luang
Bangkok 10250, Thailand

38/2 The Pride สุขุมวิท 77
แขวงสวนหลวง เขตสวนหลวง
กรุงเทพมหานคร 10250