Exchange and Refund Policy
Seven-day exchange period
HABIT-TH accepts eligible exchange requests made within seven days after the customer receives the order.
HABIT-TH generally provides exchanges rather than refunds, except where this policy specifically provides a refund or a remedy is required by applicable law.
An exchange may be requested for:
- A different size
- A product received with a defect
- An incorrect product sent by HABIT-TH
Customers must contact HABIT-TH before returning any product. Please provide the order number, reason for the exchange and clear photographs where the product is defective, damaged or incorrect.
Product condition
For a size exchange, the product must be:
- Unworn and unused
- In brand-new and resalable condition
- Returned with its original packaging and accessories
- Returned with all original product tags attached
- Returned with the HABIT authentication tag intact and attached
Products showing wear, dirt, odour, damage, alteration, or missing packaging or tags will not qualify for a size exchange. Footwear may be carefully tried on a clean indoor surface to check the fit.
Size exchanges
For a customer-requested size exchange, the customer pays both the cost of returning the original product to HABIT-TH and the cost of delivering the replacement product.
Replacement products are subject to availability and are not reserved until HABIT-TH confirms the exchange.
If the required size is unavailable, the customer may select another available product:
- If the replacement costs more, the customer pays the difference.
- If the replacement costs less, the remaining value will be issued as HABIT-TH store credit.
- Cash refunds are not provided for customer-requested size exchanges.
Original delivery charges are not refundable for a customer-requested exchange.
Incorrect or defective products
If HABIT-TH sends an incorrect product or confirms that a product was defective when received, HABIT-TH will cover the reasonable return and replacement delivery costs.
Where possible, HABIT-TH will replace the product with the correct product or another unit of the same product. If a suitable replacement is unavailable, the customer may choose either a full refund to the original payment method or HABIT-TH store credit.
This section also applies to promotional, preorder and shoe-care products when HABIT-TH supplied an incorrect or defective product.
Final-sale products
The following products are not eligible for change-of-mind or size exchanges:
- Sale and promotional products
- Preorder products after HABIT-TH has confirmed or placed the supplier order
- Opened or used cleaning and shoe-care products
These exclusions do not remove the customer's rights when HABIT-TH sends an incorrect product, supplies a confirmed defective product or where a remedy is required by applicable law.
Returning a product
Do not return a product before contacting HABIT-TH and receiving return instructions.
Customers are responsible for securely packing an exchange product and using a trackable delivery service. HABIT-TH is not responsible for a return parcel until it has been received at our location.
Approved returns must be sent only to the address provided by the customer-care team.
Contact
LINE OA: @358coaot
Email: cloverlabhelp@gmail.com
Support hours: Every day, 11:00 AM–8:00 PM